WEB DESIGN

Our web designers can change your ideas into reality by using their creative talent and knowledge of website standards and practices. Our websites are unique in design and designs itself represents the nature of business. Trust us to bring your web ideas into reality on time and on budget.

WEB DEVELOPMENT

Our Websites are unique and eye-catching, designed by using latest web designing tools like Web 4..0, which empowers our customer to represent themselves online confidently in the global arena. IROOTS focuses on all the aspects of managing a web project involving the development life cycle. The development cycle follows ISO Standards and the development life cycle model. Our technical goal is to provide a powerful Web-Based solution using n-tier architecture to our customers to face today’s emerging Internet scenario. Our web development services are implemented taking into consideration Search Engine positioning and placements.

DESKTOP APPLICATION

Iroots is the best-of-technologies to develop rich, user-friendly and effective Desktop Applications that work offline and run off the web browser. We help you spruce-up your business environment through rich, easy-to-use, easy-to-access, new-generation Rich Desktop Applications (RDAs) and Rich Internet Desktop Applications (RIDAs). Our desktop applications facilitate instant content synchronization, quick file system access and ready management of downloadable content even while working offline.

Services that help you balance cost, complexity and capacity, resulting in lower cost of ownership, higher service levels and new operational efficiencies.Our application maintenance and re-engineering services help you migrate from legacy systems to newer, more distributed architectures that can meet today's more stringent business demands. We can help you either maintain existing systems or renovate applications to comply with new regulations, new standards or other external events.

We engage in designing and building Desktop applications that involve:

- Visual Basic development

- C# development and VB.NET development

- ASP.NET development

- JAVA Development - Swing

- other technologies

Strategically-effective, risk-repellant and easy-to-maintain, our applications facilitate enhancements that are modular to upgrades and changes and hold proof against data thefts or technical mishaps. Our Desktop Applications development spans several platforms and languages.

APPLICATION MAINTENANCE

Custom applications using existing and emerging technologies that work well with any software portfolio to meet specific business requirements. Our application maintenance and re-engineering services help you migrate from legacy systems to newer, more distributed architectures that can meet today's more stringent business demands. We can help you either maintain existing systems or renovate applications to comply with new regulations, new standards or other external events.

OPERATIONAL PROCEDURE

At Iroots BPO we are continually expanding upon our Knowledge and services to assist clients with successfully implementing of their “Business Solutions” across the Globe.

In order to meet the individual needs of clients, IROOTS BPO maintains a wide range of qualifications. We excel in our BPO Operational & Quality skills. Our extensive knowledge base entails us in planning and executing 24 X 7 Operations effectively. Moreover, our functional and technical experience extends to interfacing our CRM with our Clients Applications and various call based functions. At IROOTS BPO we are continually expanding upon our knowledge and services to assist clients with successfully implementing of their “Business Solutions” across the Globe.

BPO PORTFOLIO GENERAL

We Provide hybrid services to unlock business value by applying proven process methodology and business excellence frameworks to significantly reduce costs, enhance effectiveness and optimize business processes.

Customer Care

- Inbound Customer Service & Technical Support

- Banking

- Payments, Loans & Mortgage

- Billing Helpdesk

- HR Services

- Sales Support

- E-Commerce Support

- Collections

- Internal Services Helpdesk

Strategically-effective, risk-repellant and easy-to-maintain, our applications facilitate enhancements that are modular to upgrades and changes and hold proof against data thefts or technical mishaps. Our Desktop Applications development spans several platforms and languages.

Market Research / Survey

- Data Mining

Data Related Services

- Data Entry, Verification & Validation

- Data Scrapping

- Data Conversion

Human Resources

- Payroll Processing

- Employee Database Management

- NSSFManagement/Fund Management

DATA SECURITY

IROOTS BPO ensures high physical for its employees and also for the intellectual business solely be the property of client. Non-Disclosure agreements will be signed to protect client data by all employees & will be followed with all due regards.

Pre-crisis security measures taken at different levels in the organization:
- System based security measures:

- All systems will be password protected.

- USB ports will be disabled on all machines.

- Restricted internet access to protect the confidential data from sending out of the office.

- Employees will be working on a secluded section so as to enforce that all these measures are implemented.

- Agents who handle financial information will be placed closer to the supervisor work stations for constant monitoring.

Post-crisis security measures:

- Client SLA followed – Contracts signed with clauses on ensuring data security.

- Insurance on data security considered to be taken based on work volume.

- HR driven is investigation done & details are submitted to client on action points.

- Recommend dationsalsosent to management for further action.

IROOTS BPO an IT Enabled Service Provider is about Partnership and value creation, much about recognizing opportunities that the new economic climate provides.

IROOTS BPO is an organization with strong fundamentals, business & financial, governance models, increased appetite for risk, flexibility will continue to grow and thrive. Further, we also have a full service capability across BPO, IT and consulting in order to have a greater ability to impact client organizations.

“We thank you for taking time to go through our profile and would be highly interested to word with your esteemed Organization. Feel free to contact us for detailed requirements. Customer Reference will be Provided on request.”